Friday, January 29, 2010

Update on a Bank of America check...

To recap developments from yesterday, Bank of America created a property tax check on behalf of some of their Decatur borrowers on Dec. 17 that my office never received. After several phone calls between my office and Bank of America yesterday and today, I was able to open a formal “research request” with Bank of America’s tax department this morning.

One of their tax specialists informed me that he was submitting the request to higher levels within his department to research and reissue payment for the affected customers, with an estimated completion date of February 3. Bank of America should pay the penalties and interest, and the late payment would not affect their customers’ escrow accounts.

We do not maintain lists of individual property owners in Decatur who escrow with Bank of America. So if you received a delinquent notice from my office this week, and you escrow with Bank of America, please call us at 404-370-4100 so we can update our notes on your account and remove your home from our collections list.

My apologies to any resident who has been affected by this situation. Thank you for your patience while Bank of America works to resolve it for us.

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